Wayne Kurtzman, research director at IDC, said that Microsoft is positioning Teams as the “launching point” for employees to get work done. ![]() The announcement “helps to reinforce the growing links that Microsoft is keen to establish between Teams and Dynamics 365,” said Angela Ashenden, principal analyst at CCS Insight. It can also help Dynamics 365 customers drive broader adoption, without the need to invest in additional licenses for casual or irregular users, she said. That would allow sales and customer service employees to interact with colleagues who don’t routinely use the CRM tool, allowing finance teams to share purchase order and payment details with sales staff, for example. “Dynamics 365 users can now invite anyone in the organization to view and collaborate on customer records right within the flow of a Teams chat or channel,” Jared Spataro, corporate vice president for Microsoft 365, said in a blog post.īy eliminating the “licensing tax” that had previously held customers back from using the available integration, CRM data can be shared among more employees, he said.
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